NZ Facebook Account Recovery Experts | Client Testimonial

Net Branding in Auckland specialises in recovering hacked Facebook accounts. We guide you through Meta’s appeal process and get your page back fast.

That’s a sober truth. Yet, it’s one Cathy Mellett and her Net Branding team embrace every day. We don’t see ourselves as NZ Facebook account recovery experts but we do go the extra mile when a business is in need.

When Minx Clothing and Shoes faced a brutal Facebook hack in January, the impact was immediate. Cushla Reed, Director and Designer at Minx, described it like this:

“Back in January, we were hacked, our Facebook went down, and we were unable to post all our beautiful lives that we do as a fashion brand to inform our customers about new product. It was literally like having an arm chopped off, if I’m honest.”

Imagine your brand’s voice—silenced overnight.

You’d try to fix it yourself, of course. Cushla said:

“And we tried in vain to resolve the issues ourselves.”

That’s when Net Branding stepped in.

• We listened first.
• We assessed the breach.
• We mapped every compromised pathway.
• We built a Meta appeal plan.
• We followed up until recovery.

“And within a very short period of time, we were up back and running again.”

Cushla’s relief was clear:

“So thank you. And yeah, I would highly recommend them.”

Your social channels drive traffic.

Your followers expect fresh content daily.

A single hack can halt that flow.

You can’t predict every threat. But you can prepare.

• Audit your logins.
• Enable two-factor authentication.
• Keep recovery contacts up to date.
• Archive your content.

These steps won’t stop every breach. They will, though, speed up recovery.

You’ll find agencies that handle ads. Agencies that build websites. Few specialise in crisis recovery. We do both. And more.

• A retailer with multiple hacked Facebook accounts.
• A retailer who lost access to accounts recover those lost accounts. We then merged accounts to ensure one brand within Meta.
• A travel specialist – who lost a few facebook pages – recover their account and the pages.
• We saved / recovered an established Facebook Page with years of data and their associated advertising account with some quick thinking and action.

All with different needs. All with the same end goal: restore access.

Our team’s track record is built on real cases. Not theory.

• We start with a call.
• We gather details.
• We run diagnostics.
• We agree on actions and timelines. Although this can be difficult because we are very dependent on Meta or Google for actioning and results.
• You get regular updates.
• No tech jargon. Just clear steps.

We review the feedback. We adjust the approach. And we try again.

It varies. Some cases resolve in days. Others need weeks. We set realistic expectations. But also prepare the client for the fact that sometimes accounts cannot be recovered.

No. But you can reduce risk and recover faster.

This is not a sales pitch. It’s a thank-you note. From Cushla, to Cathy, to the whole team.

It reads like this:

“This is our heartfelt shout out and a massive thank you and a high recommendation to Cathy and her team from Net Branding.”

When you’re up against Meta’s silence, you need allies.

• You need a team that knows the landscape.
• You need a team that argues your case.
• You need a team that listens.

That’s what Net Branding delivered for Minx.

Reach out. Talk to us.

Let’s protect your voice.

A: Meta handles billions of accounts.

Their systems favour automation.

Appeals must fit a precise format.

Small mistakes can mean a long wait.

A: Hacked accounts often show unfamiliar posts.

Login attempts from odd locations.

Post-loss of access, check your email for warnings.

Complete lost of access.

A: Yes. We handle Instagram, Facebook, LinkedIn, even TikTok.

Each platform has its own process.

A: Turn on two-factor authentication.

Use strong, unique passwords.

Keep a backup admin contact.

Contact Net Branding today.

Let’s build your digital resilience.